{
  "total": 5,
  "sentiment_breakdown": {
    "negative": 2,
    "positive": 2,
    "neutral": 1
  },
  "top_emotions": {
    "urgency": 2,
    "disappointment": 1,
    "trust": 1
  },
  "top_topics": {
    "billing": 1,
    "refund": 1,
    "login": 1,
    "support": 1,
    "quality": 1,
    "shipping": 1,
    "app": 2,
    "update": 1
  },
  "items": [
    {
      "id": "1",
      "sentiment": "negative",
      "emotions": [
        "urgency"
      ],
      "topics": [
        "billing",
        "refund"
      ],
      "text": "The billing page was confusing and I got charged twice. Frustrated and need a refund asap."
    },
    {
      "id": "2",
      "sentiment": "positive",
      "emotions": [
        "urgency"
      ],
      "topics": [
        "login",
        "support"
      ],
      "text": "Support was fast and super helpful, they fixed my login issue right away."
    },
    {
      "id": "3",
      "sentiment": "neutral",
      "emotions": [],
      "topics": [
        "quality",
        "shipping"
      ],
      "text": "Shipping was slow but the product quality is great."
    },
    {
      "id": "4",
      "sentiment": "negative",
      "emotions": [
        "disappointment"
      ],
      "topics": [
        "app",
        "update"
      ],
      "text": "The new update broke the app, it crashes on startup. Very disappointed."
    },
    {
      "id": "5",
      "sentiment": "positive",
      "emotions": [
        "trust"
      ],
      "topics": [
        "app"
      ],
      "text": "Excellent app, smooth and reliable. Highly recommend."
    }
  ]
}